When there’s an internet outage, many customers assume that their only choice is to deal with the situation. However, while magically restoring your internet during an outage isn’t an option, that doesn’t mean you can’t take action. Many internet providers offer an outage rebate or credit if you are offline for a particular amount of time, but you have to ask for it to receive the discount. Here’s a look at # internet providers that offer an outage rebate or credit.
When Are You Eligible for a Credit or Rebate for Internet Outages?
Your eligibility for a credit or rebate for an internet outage usually depends on the reason for the outage and how long it lasts. Service outages related to technical problems on the company’s end usually qualify, suggesting they last long enough to be considered disruptive. However, outages connected to natural disasters or other issues that aren’t the fault of the company aren’t always eligible.
Additionally, you usually can’t ask for a credit or rebate until service is restored. That ensures that you’re compensated for the entire incident with a single discount, so make sure your internet is back up before asking for the credit.
If you aren’t sure if an outage qualifies you for a credit or rebate, it’s best to contact the company. Ultimately, you have to request the credit or rebate to receive one, so it’s a step you’d need to take anyway. If the incident isn’t eligible, the representative can let you know why. If it is, they can issue the appropriate bill credit.
5 Internet Providers That Offer Outage Rebate or Credit
1. Xfinity
Xfinity offers internet customers a credit on their bill after outages that last a certain amount of time. You can contact Xfinity over the phone, online through its chat service, or use a web portal to request the rebate. Once approved, the credit amount applies to your current or next bill, depending on where you are in the cycle.
2. AT&T
AT&T internet users can receive credits for internet outages. As with Xfinity, customers have to contact AT&T to request the credit. Usually, AT&T won’t issue any discounts until the outage resolves. As a result, you need to wait for your internet service to come back first. That way, the company can issue a credit of the proper size based on the full length of the outage.
3. Spectrum
If you’re a Spectrum internet customer, you can receive rebates for outages if you contact the company and request a credit. You have the option of asking for one using any of the company’s primary communication channels, such as calling the company or messaging customer service through its website.
4. Cox
Like most of the major internet service providers, Cox does issue bill credits for service outages. All you need to do is contact Cox directly to request an appropriate credit based on the length of the outage. Most customers call the company directly. However, you can explore online options, too.
5. DIRECTV
DIRECTV is another internet provider that does provide customers with credits for outages if the customer requests one. In most cases, the easiest option is to call the company to get the discount. However, you can also reach out online if you prefer.
Do you know of any other internet providers that officer an outage rebate or credit? Have you successfully gotten outage rebates or credits and want to discuss your experience? Did you ever have trouble getting a credit or rebate and wish to help others avoid problems? Share your thoughts in the comments below.
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