Third-party logistics provider (3PL) ShipMonk is doubling down on apparel fulfillment.
The company has opened an apparel-specific fulfillment center in Louisville, Ky., making it the first ShipMonk facility built to serve a single category and the Fort Lauderdale, Fl.-based firm’s 12th warehouse overall.
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The 406,000-square-foot facility, known as “KY2,” is designed to address the full operational lifecycle of an apparel order. This ranges from dealing with challenges like managing size- and style-driven SKU complexity to processing fit-related returns and handling soft goods at scale.
“Apparel brands need partners who understand the complexity behind every order—from returns, to presentation, to speed,” said Kevin Sides, CEO and co-founder of ShipMonk. “Our merchant-first approach means designing fulfillment around how brands actually operate. This facility was built to support those details and help brands scale without losing control of the customer experience.”
According to the company, the layouts within the fulfillment center are optimized for high-SKU density, and are designed to enable rapid picking across deep garment inventories and high-volume footwear assortments.
Additionally, the facility is designed to smooth out the often-arduous reverse logistics process that apparel brands and fulfillment providers can struggle with. Using an in-house returns program, ShipMonk inspects, grades and routes all returned items. New or like-new merchandise is sent directly to putaway. Recoverable products are restored and returned to inventory, while non-recoverable items are dispositioned based on the customer’s discretion.
ShipMonk processes more than 15 return merchandise authorization requests per labor hour across its network, on average. The company also offers a “quality guard” service, in which every returned item is automatically photographed upon receipt and after rework, so the customer has proof of condition when it arrives and when it returns to inventory.
The Louisville warehouse also includes dedicated rework stations that support a range of garment restoration capabilities, including steaming, refolding, re-tagging and ensuring re-stockable items are returned to inventory in hours.
Within the facility, ShipMonk will offer bespoke fulfillment services including hanger application, hang tagging, price ticketing and poly-bagging.
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