Add Silicon Canals to your Google News feed. 
We’ve all been there. Last month, I watched someone completely lose it at a coffee shop because their order was wrong.
They yelled at the barista, slammed their hand on the counter, and stormed out while everyone stared. The whole scene made me think about emotional intelligence and how it shows up in those heated public moments.
After interviewing over 200 people for various articles over the years, I’ve noticed patterns in how emotionally intelligent people handle themselves when things go sideways. They have this almost invisible set of rules they follow, especially when they’re upset in public.
The thing is, emotional intelligence isn’t about never feeling angry or frustrated. It’s about how you handle those feelings when they bubble up. And trust me, as someone who’s dealt with anxiety since my early twenties, I know how hard it can be to keep your cool when emotions run high.
1) They never make scenes to prove a point
Have you ever witnessed someone create a dramatic spectacle just to make sure everyone knows they’re upset? Emotionally intelligent people understand that public outbursts rarely achieve what they want.
I learned this lesson the hard way. Years ago, I got into a heated argument with a colleague during a meeting. I thought raising my voice would emphasize how strongly I felt about my position. Instead, I just looked unprofessional, and my actual points got lost in the drama.
People with high emotional intelligence know that making a scene usually backfires. It shifts focus from the actual issue to your behavior. They recognize that calm, measured responses carry far more weight than theatrical displays of emotion.
When they’re upset, they might take a breath, lower their voice, or even suggest continuing the conversation later. They understand that proving a point doesn’t require proving you can be the loudest person in the room.
2) They never dump their emotional baggage on strangers
We all have rough days, but emotionally intelligent people don’t use random strangers as their personal therapists. They understand boundaries and recognize that the grocery store clerk or the person next to them on the bus didn’t sign up to hear about their problems.
I once sat next to someone on a flight who spent three hours telling me about their messy divorce. Every. Single. Detail. While I felt sympathy for their situation, it was overwhelming and honestly inappropriate.
People with emotional intelligence might share briefly if asked how they’re doing, but they keep it appropriate to the relationship and setting. They save the deep, emotional processing for close friends, family, or actual therapists.
This doesn’t mean they’re fake or hiding their feelings. They just understand that different relationships have different levels of appropriate sharing.
3) They never use their emotions as weapons
“You made me feel this way, so now you have to fix it.” Sound familiar? Emotionally intelligent people don’t weaponize their feelings to manipulate others or avoid responsibility.
They understand that while others might trigger emotional responses, they’re ultimately responsible for managing their own feelings. Instead of saying “You’re making me angry,” they might say “I’m feeling frustrated about this situation.”
This subtle shift in language reflects a huge difference in mindset. It’s about owning your emotional experience rather than using it as ammunition against others.
When my parents divorced when I was twelve, I watched how differently they handled their emotions. One parent would use tears and anger as tools to get what they wanted, while the other would acknowledge their feelings but still take responsibility for their reactions. Guess which approach actually led to productive conversations?
4) They never publicly shame others to feel better
When emotionally intelligent people are upset with someone, they don’t turn to public humiliation as a solution. They don’t post passive-aggressive social media updates, loudly criticize someone within earshot, or deliberately embarrass others.
Research shows that public shaming rarely changes behavior and often damages relationships beyond repair. Emotionally intelligent people get this. They know that embarrassing someone might provide temporary satisfaction but creates long-term problems.
Instead, they address issues directly with the person involved, in private. If that’s not possible or safe, they find other healthy ways to process their feelings without dragging others through the mud.
5) They never let temporary emotions dictate permanent decisions
“I’m never shopping here again!” How many times have you heard someone make grand declarations in the heat of the moment? Emotionally intelligent people recognize that intense emotions are temporary, and they avoid making lasting decisions based on fleeting feelings.
They might feel the urge to quit their job after a bad day, end a friendship after an argument, or make other drastic choices when upset. But they’ve learned to pause and wait for the emotional storm to pass before taking action.
This doesn’t mean they ignore their feelings. They acknowledge them, sit with them, but don’t let them drive the car. They know that decisions made in emotional peaks rarely reflect their true values or best interests.
6) They never lose sight of their long-term goals
When emotions run high, it’s easy to forget what really matters. But emotionally intelligent people maintain perspective even when they’re upset. They ask themselves: Will this reaction help or hurt my bigger objectives?
A friend once told me about almost sending an angry email to their boss after being passed over for a promotion. They typed it all out, every frustrated thought. But before hitting send, they remembered their goal of advancing in the company. That angry email would have torched that bridge completely.
Instead, they deleted the draft, took a day to cool off, then scheduled a professional meeting to discuss their career development. They still addressed their disappointment but in a way that actually moved them toward their goals.
7) They never forget that everyone is watching
In our connected world, public behavior can have lasting consequences. Emotionally intelligent people understand that their public reactions can impact their reputation, relationships, and opportunities.
This isn’t about being fake or performative. It’s about recognizing that how you handle difficult moments in public says a lot about your character. People remember the colleague who kept their cool during a crisis and the one who melted down over minor inconveniences.
They also understand that in public settings, you’re not just representing yourself. You might be representing your company, your family, or your community. That awareness helps them pause before reacting.
Final thoughts
Emotional intelligence in public isn’t about suppressing feelings or pretending everything’s fine when it’s not. It’s about choosing how to express those feelings in ways that serve you and respect others.
The patterns I’ve noticed in emotionally intelligent people all come down to one thing: intentionality. They feel their emotions just as deeply as anyone else, but they choose their responses rather than letting their responses choose them.
Next time you feel that surge of anger or frustration in public, remember you have options. You can be upset without making a scene. You can be angry without being cruel. You can feel your feelings without letting them control your actions.
